Welcome to Vyntros LLC! These Terms and Conditions (“Terms”) govern your use of the website https://vyntros.com (the “Site”), operated by Vyntros LLC (“Vyntros LLC,” “we,” “us,” or “our”). By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Site.

1. Your Agreement to These Terms These Terms create a legally binding agreement between you and Vyntros LLC. Please read them carefully. You must be at least 18 years old to use our Site and make purchases. By using our Site, you confirm that you meet this age requirement.

2. Privacy Policy Your privacy is very important to us. Our Privacy Policy, available on our Site, explains how we collect, use, and protect your personal information. By using our Site, you agree to the collection and use of your information as described in our Privacy Policy.

3. Website Use and Accounts When you create an account on our Site, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify Vyntros LLC immediately of any unauthorized use of your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

4. Product Information and Availability We strive to ensure that all information about our products, including descriptions and images, is accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or error-free. All products, such as our range of saucepans and other cookware, are subject to availability. We reserve the right to discontinue any product at any time.

5. Pricing and Payment All prices on the Site are listed in U.S. Dollars ($USD). While we try to ensure all prices are accurate, errors may occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled.

We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, Amex). Payment will be charged at the time of order placement. You confirm that the credit/debit card being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

6. Order Acceptance and Cancellation Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vyntros LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

7. Shipping Policy

  • Order Processing Time: We typically process orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Domestic Shipping Only: Vyntros LLC currently ships only within the United States. We do not offer international shipping.
  • Shipping Rates and Times: We offer Standard Shipping for all orders.
    • Standard Shipping:
      • Cost: Free ($0)
      • Estimated Delivery Time: 3-5 business days after processing.
  • Free Shipping: Free Standard Shipping is provided on all orders over $0.
  • Risk of Loss: The risk of loss and title for all items purchased from Vyntros LLC pass to you upon our delivery to the shipping carrier.

8. Return and Refund Policy We want you to be completely satisfied with your purchase from Vyntros LLC.

  • Return Window: You may return eligible items within 30 days of the delivery date.
  • Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original condition may not be accepted for return.
  • Return Process: To initiate a return, please contact our customer service team at support@vyntros.com or +1 (518) 201-4043 during our business hours (Monday-Friday 9AM-5PM EST). We will provide you with instructions and a prepaid return shipping label.
  • Return Shipping: Vyntros LLC will provide a prepaid return shipping label for eligible returns. You will not be responsible for return shipping costs.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

9. Intellectual Property All content included on this Site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Vyntros LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Vyntros LLC.

10. Disclaimer of Warranties The Site and all content, products, and services available through the Site are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Vyntros LLC does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

11. Limitation of Liability To the fullest extent permitted by applicable law, Vyntros LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

12. Indemnification You agree to indemnify, defend, and hold harmless Vyntros LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. Governing Law These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

14. Dispute Resolution Any dispute or claim relating in any way to your use of the Site, or to any products or services sold or distributed by Vyntros LLC through the Site, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

15. Changes to Terms We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.

16. Severability In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Contact Information Questions about the Terms and Conditions should be sent to us at: Vyntros LLC 36 County 60 Rte Vermontville, New York, NY 12989, US Email: support@vyntros.com Phone: +1 (518) 201-4043 Customer Service Hours: Monday-Friday 9AM-5PM EST